Being able to deal with difficult conversations effectively is a useful skill that is invaluable
in maintaining good relationships
with colleagues and associates.
Disagreements don’t disappear when they’re ignored. People are often concerned about having difficult conversations because they’re worried the person might react defensively to what they’ve got to say.
Conversations need to be dealt with in an
appropriate way that achieves the desired result
and keeps the relationship intact.
This practical workshop shares valuable techniques
and strategies that will make it easier to handle
difficult conversations successfully. Participants will learn how to prepare for a difficult situation, get the conversation off to the best possible start
and manage their emotions.
What you will learn.
Managing our emotions
How to manage Conversations
What to say, and how to say it.
Understanding personality types
How to find the knotty issue.
Restoring positive relationshipsHow to manage good enough positive outcomes.
Who is this training for?
People who have a line management responsibility
New to leadership role or post
Middle and Senior Leaders
Anyone who wants a greater understanding of managing conflict and different personality types.